Responsibilities:
Manage inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Find opportunities to improve customer retention.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend internal training programs to improve knowledge and performance level
Meet individual qualitative and quantitative targets
Requirements and skills:
Previous experience in a customer support role (If applicable)
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Basic Computer skills.
Job Types: Full-time, Regular / Permanent
Salary: ₹14,500.00 – ₹15,500.00 per month
Schedule:
Day shift / Fixed shift
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,500.00 – ₹15,500.00 per month
Benefits:
Flexible schedule
Health insurance
Paid time off
Provident Fund
Schedule:
Day shift
Evening shift
Morning shift
Weekend availability
Supplemental pay types:
Overtime pay
Performance bonus
Shift allowance
Yearly bonus
Education:
Bachelor’s (Required)
Experience:
total work: 1 year (Preferred)
Language:
English (Preferred)
Work Location: In person