Chat Support Executive

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We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support

Responsibilities

Managing a team of representatives offering customer support
Overseeing the customer service process
Resolving customer complaints brought to your attention
Planning the training and standardization of service delivery
Monitoring the work of individual representatives and of the team
Conducting quality assurance surveys with customers and providing feedback to the staff

Requirements

A bachelor’s degree in administration or a related field.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.

Job Types: Full-time, Permanent, Fresher

Salary: ₹11,709.91 – ₹20,836.82 per month

Benefits:

Flexible schedule

Schedule:

Monday to Friday

Supplemental pay types:

Joining bonus

Education:

Higher Secondary(12th Pass) (Required)

Ability to Commute:

Gurugram, Haryana (Required)

Ability to Relocate:

Gurugram, Haryana: Relocate before starting work (Required)

Work Location: In person

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