Freshers Job -Genesys-Associate Consultant

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Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
Primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult nature
To be the escalation support interface with customers and to ensure that the company is always represented in the most positive manner
Maintain the customer incident tracking system (Salesforce) with regular updates and resolution details.
Information to include symptoms, diagnosis, actions, and all relevant data.
To interface with SMEs, where the problem cannot be resolved at a frontline support level
Responsible for MACD level changes in Genesys Cloud environment (configuration and applications)
Provide timely progress reports on the reported issues to the appropriate
Project Managers/Managers or any other internal teams and senior members of technical staff.
Participate in a shift and ‘on-call’ roster as necessary, to provide support coverage outside of standard business hours.

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