Sales Support Executive (Backoffice)

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Sales Support Executive (Backoffice)

Job Summary:

We are building a High-Performance Team here at ROBU.IN & have vacancy for a Sales Support Executive to join our team. Please note this is a fresher/entry-level position, suitable for ITI/Diploma, Undergraduates/Graduates of any Discipline with Basic Computer Knowledge or someone having at-least 6 months to 1 years of Back-End Sale’s, Sales Support or any Back-End profile experience with Basic Computer Knowledge. He/she should be able to contribute in creating and maintaining good customer relationships and ensure smooth sales team operations.

Experience: Fresher, 6 months to 1 years of Back-End Sale’s, Sales Support or any Back-End Profile experience.

Educational Qualification: Undergraduates/Graduates of any Discipline with Basic Computer Knowledge.

CTC & Salary Range: In hand Rs.12,000/- to Rs.15,000/- per month (CTC: Rs.1,92,286/- to Rs.2,38,094/- per annum).

Required Skills:

Good Presentation, Verbal and Written Communication Skills, Basic Computer Knowledge (Working knowledge of MS OFFICE especially Excel or Advance Excel).

Gender: Male/Female (anyone can apply).

Job Role & Responsibilities:

Assisting Shipments for all new orders received.
Keeping track of Customer orders & Shipments, Mailing tracking ID’s & invoices to B2B Customers.
Tracking High Value Customer.
Resolving Delivery order related issues. Handling any issues related to Warehouse – like miss-match, stocking or any other issues faced.
Reviewing pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
Calling High Value Online order customers.
Handling returns & refund issues, Handling GST returns and other payment issues.
Stock-In process of pending SKU’S.
Overdue Payments calls to customers.
Handling and maintaining the Customer Segmentation File (Data) – adding new Customers data in the file.
Filling vendor registration forms. Generate and process new sales leads as necessary.

Job Benefits:

1) 6 Days working. (Alternate Saturday’s & Sun Fixed Off’s).

2) Flexible Working hours. Office Timings: 09:00 am to 06:30 pm.

3) Health Insurance Benefit.

4) P.F, E.S.I.C & Gratuity Benefits.

5) Freedom to choose your carrier path.

Job Types: Full-time, Permanent, Fresher

Pay: ₹192,286.00 – ₹238,094.00 per year

Benefits:

Health insurance
Leave encashment
Paid time off
Provident Fund

Schedule:

Day shift

Ability to commute/relocate:

Dighi Camp, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Language:

English (Preferred)

Work Location: In person

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