Student Counselor

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Counsellors

Key Responsibilities

Provide counselling services and information on education choices in destinations: Australia, United Kingdom, USA & Canada. This will include helping students and their families to finalize applications, get involved in events, exhibitions and promotions of IDP and its affiliates/ clients
Manage in-house interview sessions where students can meet institutions representatives to submit applications on the spot
Follow up leads and enquiries and maximize the number of applications submitted and finalized with SOEGIS Provide opportunities for cross-selling between SOEGIS’s services from Student Placement and IELTS
Follow through on student enquiries, requests or complaints and provide information and assistance as required
Maintain excellent knowledge of student visa conditions and client programs and processes
Possess high level of product knowledge and competency in using CRM for managing student cases and running performance reports. Ensure accuracy in data entry and management
Attend to student face-to-face, phone and email enquiries in a timely and professional manner

Key Performance Areas Include Delivering

Customer service/ Business acumen
Client satisfaction
High quality of work
Technical & professional knowledge
Good teamwork
Communicating well
Organisation & planning

Requirements

Bachelor’s or higher degree in any discipline (or work experience equivalent), International Education Background would be advantageous, however not essential
At least one (1) year of sales or customer service experience in an office environment is required
Good knowledge of the local education system for any of these given countries, United Kingdom, USA, Australia & Canada
Proven language proficiency in English
Good interpersonal, communication and customer service orientation
Ability to handle multiple tasks under pressure and meet deadlines
Good team player: eager to learn and grow in team environment
Good computer skills and experience with CRM platform

Job Types: Full-time, Fresher

Pay: ₹20,000.00 – ₹30,000.00 per month

Schedule:

Day shift

Education:

Bachelor’s (Preferred)

Experience:

total work: 5 years (Preferred)
Counselling: 3 years (Preferred)

Work Location: In person

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