Associate Technical Support Engineer

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Associate technical support Engineer

Position Summary

The Technical Support Engineer (Fresher) is responsible for providing entry-level technical assistance to end-users, resolving basic hardware and software issues, and ensuring a positive user experience. This role involves diagnosing problems, guiding users through simple solutions, and escalating more complex issues to senior support staff. The ideal candidate will have a strong interest in IT, excellent problem-solving skills, and a customer-focused approach.

Key Responsibilities

Technical Assistance
Customer Service
Documentation & Escalation
System Maintenance & Update
Learning & Development


Bachelor’s degree in Information Technology, Computer Science, or a related field.
Basic understanding of operating systems (Windows, macOS, Linux), software applications, and network concepts.
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
Customer-focused attitude with the ability to handle technical issues with patience and empathy.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications

Relevant certifications such as CompTIA , Microsoft Certified: Fundamentals, or equivalent are a plus but not required.
Familiarity with help desk software and remote support tools is a plus.
Prior experience in a customer service role, such as internships or part-time jobs, is beneficial

Note : This is a rotational shift, The candidate should be willing to work in the night shift

Job Types: Full-time, Permanent

Pay: ₹150,000.00 – ₹250,000.00 per year


Provident Fund

Day range:

Monday to Friday


Rotational shift


Bachelor’s (Preferred)


Technical support: 1 year (Preferred)
total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 31/05/2024

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