Roles and Responsibilities of a Customer Care Specialist:
· Customer Service through calls
· Ensure timely and accurate service delivery at defined productivity levels
· Build client & domain knowledge to be able to deliver a resolution on the first conversation
· Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
· Maintain Internal Service Attendance & Accountability policies
· Execute issue /query & Client level delivery quality on calls
· Adhere to Customer resolution and ensure proper documentation &follow-up
· Identify, share and support operational improvements
Eligibility:
· Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math’s Hons & Eco Hons)
· Age upto 31 years
· Gap should not be more than 4 years after graduation
· Undergraduates/ pursuing graduation are NOT eligible
· Candidates who are currently located in Delhi NCR/Gurgaon are only eligible
Work Experience:
· Freshers and Experienced- 0-29 months
· Excellent communication skills- Written and Verbal
· Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
· Proficient in computer usage and Basic knowledge of MSOffice/ Excel
Job Types: Full-time, Fresher
Pay: ₹18,000.00 – ₹20,000.00 per month
Schedule:
Night shift
Education:
Bachelor’s (Preferred)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
Speak with the employer
+91 7042458078