Frontdesk and customer support

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ABkps Outsourcing Pvt Ltd


Job Title : FRONT DESK AGENT For U.S. Based Hotels (Onsite Position)

–>Job Duties and Responsibilities

– check in/check out.

– Coordinating with the ground staff of the Hotel.

– Answer and address incoming phone calls in a timely and polite manner

– Clearly determine the purpose of the call. Efficiently manage multiple phone calls.

– Deal with queries and provide correct information

– Take reservations

– Handle modifications or cancellations of existing reservations

– Handle and resolve guest complaints

– Be able to answer any questions relevant to a guest’s reservation, hotel amenities, driving

directions, area information, billing questions, etc.

-Take and deliver messages accurately and completely.


– High school diploma

– knowledge of administrative and clerical procedures

– knowledge of computers and relevant software applications

– knowledge of customer service principles and practices

– Be able to work overnight


– Strong Verbal and Written communication skills (English)

– Attentive listener

– Professional personal presentation

– Customer service oriented

– Organized

– Stress tolerance

– Show Initiative

– Problem solver

Available shifts: (7:30AM -3:30PM, 3:30PM – 11:30PM & 11:30PM – 7:30AM)

(6 days working a week, rotational week off)

“Candidate should be flexible to do any given shift”

Location : Surat

Salary : 15,000-25,000

Freshers are can apply.

Salary is no bar for right candidate

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 – ₹30,000.00 per month


Day shift
Evening shift
Morning shift
Night shift
Rotational shift

Supplemental pay types:

Overtime pay
Shift allowance


Bachelor’s (Required)


total work: 1 year (Preferred)


English (Required)

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