Jr. IT Support Engineer

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JoeNJack Touch Pvt Ltd, a leader in Technology Services Industry, located in Cochin, Kerala, is known for delivering innovative solutions and outstanding customer service. We are seeking an Freshers who are willing to work on Software Support Specialist who excels in independent thinking and creative problem-solving, with a strong focus on Warehouse Management Systems (WMS).

Job Description:
The Software Support Specialist will be responsible for providing exceptional IT support, particularly in WMS. The role requires excellent communication skills, the ability to raise and track tickets with WMS vendors, and the capability to independently handle shift
support and resolve production issues.

Key Responsibilities:

Provide high-level technical support for Warehouse Management Systems (WMS) and related software.
Effectively communicate with WMS vendors to raise and track tickets, and collaborate with them to resolve production issues.
Independently manage shift support, ensuring efficient and timely problem resolution.
Diagnose and troubleshoot software and hardware problems.
Offer proactive solutions and improvements based on issue trends and analysis.
Maintain detailed documentation of all interactions and steps taken for problem resolution.
Work autonomously and as part of a team, demonstrating creative problem-solving skills.


Bachelor’s degree in Computer Science, Information Technology, or related field..
Excellent communication and interpersonal skills.
Strong problem-solving abilities and independent, creative thinking.
Ability to work independently in a shift support role. Familiarity with remote desktop applications and help desk software.


Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.

How to Apply:
Interested candidates are encouraged to send their resume and a cover letter, highlighting their experience and aptitude for this role, to [email protected].

Contact : 8590752961

Job Types: Full-time, Permanent, Fresher


Day shift
Night shift
Rotational shift

Work Location: In person

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