The Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and Application related issues. Desktop Support Engineer will diagnose and resolve technical problems with desktops, laptops, peripherals, and other IT equipment, ensuring minimal downtime and maximum productivity for users.
Desktop Support Engineer will install, configure, and maintain desktop operating systems and applications, as well as troubleshoot connectivity issues and escalate complex problems to higher-level support teams when necessary.
Provide technical support and assistance to end-users via phone, email, remote desktop, or in person.
Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other IT equipment.
Install, configure, and maintain desktop operating systems (Windows, macOS, Ubuntu) and software applications.
Troubleshoot and resolve connectivity issues, including LAN, WAN, and VPN connections.
Set up and configure new desktops, laptops, and peripheral devices for users. Perform routine maintenance tasks such as system updates and OS patches.
Document technical procedures, troubleshooting steps, and solutions for knowledge sharing and future reference.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Maintain an inventory of IT assets and ensure proper asset management procedures are followed.
Stay updated on emerging technologies and industry trends to enhance technical skills and knowledge.
O365 administration – end user and mail profiles, shared mailboxes, verification of distribution lists.
Microsoft Products like Office, Outlook Issues and Support
SOP based application and endpoint troubleshooting SLA, Incident Management/Service Request/Ticketing Tool
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience in desktop support or a related IT role.
Strong knowledge of desktop operating systems (Windows, macOS) and common software applications.
Familiarity with networking concepts, protocols, and troubleshooting techniques.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Relevant certifications (e.g. Microsoft Certified Desktop Support Technician) are a plus.
Familiarity with ITIL framework and service management best practices.
Preferred Skills:
Certification in IT service management (e.g., ITIL Foundation).
Experience with remote desktop support tools.
Proficiency in troubleshooting common productivity software (Microsoft Office, etc.).
Proficiency in troubleshooting of OS (Windows, MAC & Ubuntu) (Microsoft Office, etc.).
Note: We are hiring only for fresher here
Job Types: Full-time, Fresher, Walk-In
Pay: ₹18,000.00 – ₹20,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Schedule:
Fixed shift
Supplemental pay types:
Overtime pay
Shift allowance
Yearly bonus
Education:
Bachelor’s (Preferred)
Experience:
total work: 1 year (Preferred)
2D animation: 1 year (Preferred)
Work Location: In person