Job description:
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support associate troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support associate need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Designation: TSA (Technical Support Associate)
Technical Support Associate Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Associate Requirements:
Degree/Diploma in computer science or information technology.
Certification in Microsoft, Linux, or Cisco is advantageous.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Gender: Male
Experience: freshers- 2Years
Education: 10th pass to graduate
Working Hours: 6 to 8 hours
Working Days : Monday to Friday (Rotational)
Weekly Offs : 2 days a week (Rotational)
Work Location: Maldahiya, Varanasi
Salary Bracket: 12k to 25k per month plus incentive (As per experience)
Perks : Meals plus sales incentive and bonus.
Job Type: Full-time
Pay: ₹12,000.00 – ₹25,000.00 per month
Benefits:
Food provided
Day range:
Monday to Friday
Weekend availability
Shift:
Night shift
US shift
Ability to commute/relocate:
Maldahiya, Varanasi, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Diploma (Preferred)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
English (Preferred)
License/Certification:
Certification in Microsoft, Linux, or Cisco is advantageous. (Preferred)
Willingness to travel:
75% (Preferred)
Work Location: In person
Application Deadline: 24/05/2024
Expected Start Date: 27/05/2024