Technical Support – Calling Agent

**Job Title: Technical Support Representative **

**Location: Gurgaon, Phase 3,**

**Key Responsibilities:**

– Provide timely and accurate technical support via phone, email, or chat to Adobe software users.

– Troubleshoot and resolve technical issues related to Adobe products, including software installation, configuration, and functionality.

– Maintain a deep understanding of Adobe software products, features, updates, and compatibility requirements.

– Document customer interactions, technical solutions, and troubleshooting steps in the support ticketing system for future reference.

– Ensure adherence to service level agreements (SLAs) and quality standards in all customer interactions.

– Escalate complex technical issues to the appropriate level of support within the organization, ensuring timely resolution.

– Educate customers on best practices, tips, and tricks for optimizing their use of Adobe software products.

– Stay updated on industry trends, new Adobe software releases, and emerging technologies to enhance technical knowledge and skills.


– Any Graduate can apply. Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

– Previous experience in technical support or customer service roles, preferably in a BPO environment.

– Proficiency in Adobe software products such as Adobe Creative Cloud, Acrobat, and Photoshop is preferred.

– Strong troubleshooting and problem-solving skills with attention to detail.

– Excellent communication skills, both verbal and written.

– Ability to work independently and collaboratively in a fast-paced environment.

– Flexibility to work in rotating shifts, including evenings, weekends, and holidays.

– 5 days working with rotational shifts (24*7)

– Work from office located in Gurgaon Phase 3.

– Graduates and undergraduates are welcome to apply

– Excellent communication skills required

– Freshers and experienced candidates are both encouraged to apply

**How to Apply:**

Interested candidates are invited to submit their resumes to “[email protected]” with the subject line “Technical Support Representative – Gurgaon”.

We look forward to welcoming passionate individuals to our team!

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 – ₹33,000.00 per month


Health insurance
Paid sick time
Paid time off
Provident Fund

Day range:

Monday to Friday


Rotational shift
UK shift
US shift

Work Location: In person

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