**Job Title: Technical Support Representative **
**Location: Gurgaon, Phase 3,**
**Key Responsibilities:**
– Provide timely and accurate technical support via phone, email, or chat to Adobe software users.
– Troubleshoot and resolve technical issues related to Adobe products, including software installation, configuration, and functionality.
– Maintain a deep understanding of Adobe software products, features, updates, and compatibility requirements.
– Document customer interactions, technical solutions, and troubleshooting steps in the support ticketing system for future reference.
– Ensure adherence to service level agreements (SLAs) and quality standards in all customer interactions.
– Escalate complex technical issues to the appropriate level of support within the organization, ensuring timely resolution.
– Educate customers on best practices, tips, and tricks for optimizing their use of Adobe software products.
– Stay updated on industry trends, new Adobe software releases, and emerging technologies to enhance technical knowledge and skills.
**Requirements:**
– Any Graduate can apply. Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
– Previous experience in technical support or customer service roles, preferably in a BPO environment.
– Proficiency in Adobe software products such as Adobe Creative Cloud, Acrobat, and Photoshop is preferred.
– Strong troubleshooting and problem-solving skills with attention to detail.
– Excellent communication skills, both verbal and written.
– Ability to work independently and collaboratively in a fast-paced environment.
– Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
– 5 days working with rotational shifts (24*7)
– Work from office located in Gurgaon Phase 3.
– Graduates and undergraduates are welcome to apply
– Excellent communication skills required
– Freshers and experienced candidates are both encouraged to apply
**How to Apply:**
Interested candidates are invited to submit their resumes to “[email protected]” with the subject line “Technical Support Representative – Gurgaon”.
We look forward to welcoming passionate individuals to our team!
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 – ₹33,000.00 per month
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Day range:
Monday to Friday
Shift:
Rotational shift
UK shift
US shift
Work Location: In person