Candidate Eligibility
Degree in computer science or information technology.
Candidates must have their own Laptop and Vehicle
The Candidate should know the local language.
Good written and verbal communication.
Customer-service focus.
Prior experience working on a Help desk, in IT, or similar technical function
Ready for field work roles and Responsibilities
Can visit our Restaurant Partners in Field.
Provide service and customer support during field visits.
Install our POS software in their System / Device.
Give training about our product to our client.
Diagnose errors or technical problems and determine proper solutions to resolve theirqueries.
Build positive relationships with customers.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and networkconfiguration.
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Ensure all issues are properly logged.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT HelpDesk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications.
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Job Types: Full-time, Permanent, Fresher
Pay: ₹20,000.00 – ₹25,000.00 per month
Benefits:
Health insurance
Leave encashment
Life insurance
Provident Fund
Shift:
Rotational shift
Application Question(s):
Are you ready for the fieldwork?
Do you have a laptop and a vehicle?
Education:
Bachelor’s (Preferred)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Network support: 1 year (Preferred)
LAN: 1 year (Preferred)
Language:
English (Preferred)
License/Certification:
Driving Licence (Preferred)
Location:
Gorakhpur, Uttar Pradesh (Required)
Willingness to travel:
100% (Preferred)
Work Location: In person