Job Description: Telecaller Executive
Position: Telecaller Executive
Location: madhapur – hyderabad
Job Type: Full-time
Responsibilities:
– Make outbound calls to potential customers and clients.
– Handle incoming calls from customers regarding sales inquiries, feedback, grievances, and delivery coordination.
– Coordinate with the sales team to ensure smooth communication and follow-up with leads.
– Process refunds and returns as per company policies.
– Maintain a high level of professionalism and customer service during all interactions.
– Utilize basic computer knowledge to perform tasks such as data entry and using software applications.
– Ensure office presence during scheduled shifts, which may include weekends (Saturday and Sunday) and early morning shifts starting from 6 am.
– Fluent in Telugu, Hindi, and English languages to effectively communicate with customers and clients.
– Utilize Excel and internet applications for data management, reporting, and research purposes.
– Demonstrate a proactive approach in resolving customer queries and issues to ensure customer satisfaction.
– Maintain accurate records of interactions with customers and update relevant information in the system.
– Collaborate with the team to achieve sales targets and objectives.
Qualifications:
– Previous experience in a customer service or telecalling role preferred.
– Basic computer knowledge, including proficiency in Excel and internet usage.
– Excellent communication skills in Telugu, Hindi, and English languages.
– Strong interpersonal skills and the ability to work effectively in a team environment.
– Ability to handle multiple tasks simultaneously and prioritize workload effectively.
– Flexibility to work weekends (Saturday and Sunday) and early morning shifts.
– Ability to handle sales inquiries, feedback calls, grievances, and delivery coordination efficiently.
– Strong problem-solving skills and a customer-centric approach.
Note: The selected candidate will be required to work on weekends (Saturday and Sunday) with a week off on either Monday or Thursday, and early morning shifts starting from 6 am may be required.
Job Types: Full-time, Fresher
Pay: ₹8,086.00 – ₹20,000.00 per month
Benefits:
Provident Fund
Schedule:
Evening shift
Rotational shift
Weekend availability
Supplemental pay types:
Commission pay
Performance bonus
Education:
Bachelor’s (Preferred)
Experience:
Technical support: 1 year (Required)
tele sales: 1 year (Required)
total work: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
Application Deadline: 09/05/2024
Expected Start Date: 10/05/2024