Walkin Details:
Time and Venue: 9th May , 10.00 AM – 3.00 PM
Office Address: 3, Floor,’Narayani, Ambabai Temple, Compound, Aarey Rd, near Bank of Maharashtra, Piramal Nagar, Goregaon West, Mumbai, Maharashtra 400062
Contact Details: – Hitesha Patel ( 8828018709 )
Noted: We are looking for candidates with excellent communication skills. For this role only western line candidates are preferred.
About the Role:
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Support, monitor and manage bots and automated processes in Blue Prism
Develop RPA solutions using Blue prism
Monitor performance of robots to identify opportunities for improvement
Perform root cause analysis and apply permanent fix
Support and resolve incidents within the service target agreed with the Business
Ensure all incidents are managed end-to-end
Conduct second-level support
Support the preparation of KPIs to report on Service Delivery performance
Liaise with country teams on control related queries
Support different countries to conduct periodic review of automation
Track system usage and make recommendations for improvement
Test software robots and deployment plans as necessary.
Develop training manuals if necessary.
Competencies (Skills essential to the role):
Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)
Strong Verbal and Written Communication and Interpersonal Skills.
Ability to quickly learn new concepts and software is necessary
Good understanding of Object Oriented Programming
Sound understanding of SQL
Ability to work effectively with cross – functional teams
Strong analytical and problem solving skills and ability to think creatively to solve complex problems
Candidate should be a self-motivated, independent, detail oriented, responsible team player
Candidates with backlog are not eligible
Educational Qualification / Other Requirement:
Should be graduate or postgraduate in Computer Science or IT
Should have basic knowledge of RPA
Certification in any RPA tool is an added advantage
Role Type / Key working relationships:
Individual Contributor
Internal team
External stakeholders
Requirements:
Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving issues promptly.
Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to enhance efficiency.
Incident Management: Respond to incidents, coordinate solutions, and provide status updates.
Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting steps.
Performance Optimization: Monitor and enhance process performance for speed and accuracy.
User Support: Assist users with RPA-related inquiries and provide training when needed.
Security & Compliance: Ensure RPA processes adhere to security and compliance standards.
Change Management: Manage changes to RPA configurations and processes with minimal disruption.
Process Improvement: Identify and implement opportunities to refine and expand automation.
Reporting: Generate reports, analyze data, and provide insights for process enhancement.
Benefits:
Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation